Hello world!


Over the last seventeen years, I have worked in some of the largest corporate organisations in the world. From RBS in the UK, to Deutsche Bank, to General Electric among others. I have worked in financial services, FMCG, outsourcing and retail. I am a certified Lean Six Sigma practitioner and a customer experience specialist, currently sitting on the board of the customer experience professionals association.

As a result, I have had a lot of experiences I would like to share. I also continue to experience customer ‘interactions’ on a daily basis and would love to share them as well.

Any feedback on my blog will be gratefully received!!

Ian

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