Is It Time to Hire a Customer Experience Director or Chief Customer Officer?


Douglas Jackson Executive Recruitment Consultants for Customer Strategy, Customer Experience, Customer Insight, Contact Centres, Resource Planning & Customer Services

For those of us working across the Customer Contact space, Customer Experience is not a new concept, however, dependant on which company, or organisation you talk to, the understanding and use of Customer Experience and the people employed within this category is still very different from business to business.  The role of a Chief Customer Officer, or board level Customer Experience Director is a post yet to be fully embraced in many companies or organisations but should this change?

Is It Time to Hire a Customer Experience Director Chief Customer Officer.pptx

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