The 3rd July 2014 was a significant milestone for me and my career. On this date I became a Certified Customer Experience Professional (CCXP). For the last twenty years I have been working across multiple industries to help businesses improve their ability to meet the needs of colleagues and customers. To now be able to demonstrate that my expertise is worthy of a professional qualification is a wonderful thing. For all professionals working in the customer experience field, the fact that a professional qualification now exists is huge recognition of how the world has woken up to the significance of the Customer Experience skillset.
Since July, I have spoken to Customer Experience professionals all over the world about the qualification. There is a definitive level of excitement about CCXP and a growing number of people are keen to know how to certify. It is for that reason that the Customer Experience Academy (CXA) has been created – with the specific remit of helping Customer Experience Professionals to achieve CCXP status. The key headlines of the CXA are as follows:
- Created by CXPA Board Ambassadors and industry experts
- Materials designed and delivered by Certified Customer Experience Professionals
- 2 day training course with pre and post work activity
- Training is aligned to the six CCXP competencies
- Mock exam included in the training
- All attendees to receive a ‘personal development plan’
- Further follow up mentoring available
- Printed and electronic materials provided to all attendees
The programme is aimed at all levels of Customer Experience Professional – from experienced professionals who want to validate that they are ready to go through the certification process, to individuals who are in the early stages of their career but aspire to become a CCXP.
The first training programme will be run on the 3rd and 4th February in London. This will be a public course. The CXA are able to offer in house training programmes if required. You can find out more and register for the first programme here.
You can find out more about CCXP via the dedicated website. If you want to know more about the Customer Experience Academy and the CCXP training programme, please contact me via email ijgolding@Hotmail.com or on 07770736832.
Achieving CCXP status will help increase your level of authority as a Customer Experience professional within your business – we very much hope that we can help you start or continue your journey!