I advise a wide range of businesses across various sectors in all aspects of customer experience management. If you are looking for expertise in deploying a customer experience programme, or with more specific customer related requirements, I will be able to help you. My approach to customer experience follows the framework shown below. I specialise in the following:
- Creation and development of customer experience strategy, including brand proposition
- Customer journey mapping
- Customer Experience measurement systems to include VOC (voice of the customer); VOP (voice of the process); and VOE (voice of the employee)
- Creation of customer focussed continuous improvement programmes
- Employee engagement and advocacy initiatives and approaches
- Customer Experience related training & leadership development programmes
You can read more about this framework here.
If you would like to discuss your customer experience requirements, please do not hesitate to contact me at firstname.lastname@example.org or on +44 7770 736 832. I look forward to speaking to you.